A ticketing system is the most popular medium of communication that web hosting companies offer to their clients. It is most often part of the billing account and is the quickest way to tackle a problem that requires some time to investigate or that needs to be escalated to a server administrator. Thus, all comments contributed by either side will be kept in one place in case somebody else needs to work on the issue at hand and the info already exchanged in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, so you will have to log in and out of at least 2 accounts to complete a particular task or to reach the hosting company’s technical support team. In case you’d like to administer several domains and each one is hosted in its very own account, you’ll need to use even more accounts simultaneously. Besides, it may take a considerable period of time for the hosting provider to reply to your ticket request.
Integrated Ticketing System in Cloud Hosting
In stark contrast with what you may find with a lot of other web hosting companies, the support ticket system that we use with our Linux cloud hosting is an essential part of the Hepsia Control Panel, which is included with all hosting accounts. You won’t have to memorize several log-on names and passwords, since you will be able to manage your tickets and the web hosting account itself in a single place. So, if you have an enquiry or bump into a difficulty, you can get in touch with our technical support team representatives immediately. Our system offers a smart search mechanism. This implies that even if you’ve sent a plethora of tickets over the years, you will be able to track down the one that you want without any difficulty. Additionally, you can see knowledge base hints on dealing with commonly encountered obstacles.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we are using is integrated into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated hosting, which means that you will not need one more support platform to touch base with our support staff – you can do it on the spot as soon as you stumble upon a complication. Submitting a new ticket requires a few mouse clicks and finding an older one is just as easy. Using our smart search functionality, you can quickly find any ticket that you have opened in the past. You can submit a ticket at any given moment whatsoever as our client care staff members are at your disposal 24/7 and answer in no more than 1 hour, although it seldom takes that much to receive help. With Hepsia, you will have everything in a single location and you can forget about the need to sign in and out of two or more platforms to resolve a simple issue.