A ticketing system is the most popular medium of communication that web hosting companies offer to their clients. It is most often part of the billing account and is the quickest way to tackle a problem that requires some time to investigate or that needs to be escalated to a server administrator. Thus, all comments contributed by either side will be kept in one place in case somebody else needs to work on the issue at hand and the info already exchanged in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, so you will have to log in and out of at least 2 accounts to complete a particular task or to reach the hosting company’s technical support team. In case you’d like to administer several domains and each one is hosted in its very own account, you’ll need to use even more accounts simultaneously. Besides, it may take a considerable period of time for the hosting provider to reply to your ticket request.