A live chat is one of the channels of communication supplied by some web hosting suppliers as part of their support service. Determined by the service provider, the chat is used for pre-sales, billing and/or technical assistance. This way of contact is quicker in comparison to a support ticket and it will make it much less likely to misspell or misunderstand something in comparison to a phone call with an agent. Furthermore, if the problem that you experience requires some time to be examined and taken care of, you will be able to do something else meanwhile instead of just waiting, like you'd have to do if you call. You can also use a live chat assistance service totally free as long as you have web access even if your website hosting provider is situated in a different country and they do not have a local phone number that you can call.
Live Chat Support in Cloud Hosting
As a part of the support services that we supply for all our Linux cloud hosting, we've live chat support which is available all the time, even on holidays. You can get in touch with us no matter if you already have an account or not, as we can support you with all kinds of things, ranging from providing you with common info on our services if you aren't our customer yet and you're thinking about obtaining one of the packages, to assisting you with creating an email account in an email client. Some problems are more technical and time-consuming, and you'll need to employ the ticketing system which is incorporated into the Hepsia web hosting Control Panel, but we can save you time and assist you in real time on our live chat for various things.
Live Chat Support in Semi-dedicated Hosting
We offer live chat support as a part of our services, so any time you have any questions regarding our Linux semi-dedicated hosting, you'll be able to speak with our customer care team at any time no matter if you've already obtained your account or not. Generally, the chat service is intended for billing, pre-sales and general questions and difficulties, still we are able to assist you with a lot of technical questions as well. We can help you choose the ideal plan for your sites if you do not have an account yet, we can reply any billing questions or issues you could have or we can help you with setting up your new email address on your computer or smart phone - all this will be done in a timely manner because our live chat service is online all day, every single day. Whenever you require help, you can speak to an agent and save a long time.