One-Hour Response Guarantee
Want to find out more about the 1-hour response time guarantee and how you could take advantage of it in your capacity as customer?
If you ever have any questions connected with your web hosting plan or you encounter a problem with your websites, you will have to touch base with the hosting provider’s technical support team. It may not matter how swiftly they’ll respond when you've got a query of a generic nature, but a problem like a botched web app update, for example, may lead to your site becoming broken or invisible on the Internet. And the longer you wait for the support team to lend you a helping hand, the longer the website will be out of order. If you offer goods or services online, any outage will influence your site in a damaging way and you can lose current or potential clients. A lot of hosting providers, especially resellers, reply to e-mails and support tickets within 24 hours, but in the Internet epoch this is much too long, as customers will rarely return to a site that isn’t working correctly over prolonged time intervals.
One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting
come bundled with a sixty-minute reply time guarantee, so no matter what query or difficulty you may have, we’ll always be there to help you. As a matter of fact, it rarely takes more than 30 minutes to get an issue sorted out or a query answered, and this is valid for both technical and pre-sales matters. Our help desk support staff representatives will be at your service 24-7, even on weekends and holidays, so you’ll obtain instant assistance at all times. We understand precisely how invaluable time can be, so by the time we answer your email or ticket, we will have probed into the matter and, in case we haven’t figured out a solution, we’ll give you more details about what you have to do on your end, when the situation demands it. With our support service, you can be sure that there will be somebody to help you out immediately, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we know just how critical it is to get prompt help, we promise that you’ll never have to wait around for more than sixty minutes to get a response to any ticket that you submit through your semi-dedicated server
Control Panel. As it is, you’ll rarely need to wait around for more than 20 to 30 minutes and this applies to any question no matter what its nature is – technical, billing or general. Besides, our technical and client support team will be at your service night and day, which suggests that even if you open a ticket during holidays, you will always receive an instant response, which will include the answer to a query, the solution to a predicament or the info needed to solve an issue yourself – if there’s something that you need to do on your end. If you use our services, you will never need to spend a whole day hanging around awaiting an answer like you would with a lot of other hosting providers.