One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting come bundled with a sixty-minute reply time guarantee, so no matter what query or difficulty you may have, we’ll always be there to help you. As a matter of fact, it rarely takes more than 30 minutes to get an issue sorted out or a query answered, and this is valid for both technical and pre-sales matters. Our help desk support staff representatives will be at your service 24-7, even on weekends and holidays, so you’ll obtain instant assistance at all times. We understand precisely how invaluable time can be, so by the time we answer your email or ticket, we will have probed into the matter and, in case we haven’t figured out a solution, we’ll give you more details about what you have to do on your end, when the situation demands it. With our support service, you can be sure that there will be somebody to help you out immediately, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we know just how critical it is to get prompt help, we promise that you’ll never have to wait around for more than sixty minutes to get a response to any ticket that you submit through your semi-dedicated server Control Panel. As it is, you’ll rarely need to wait around for more than 20 to 30 minutes and this applies to any question no matter what its nature is – technical, billing or general. Besides, our technical and client support team will be at your service night and day, which suggests that even if you open a ticket during holidays, you will always receive an instant response, which will include the answer to a query, the solution to a predicament or the info needed to solve an issue yourself – if there’s something that you need to do on your end. If you use our services, you will never need to spend a whole day hanging around awaiting an answer like you would with a lot of other hosting providers.