Though this is not the keyfactor for you to distinguish a dependable cloud hosting company from a bad one or a reseller from an actual supplier, the option to call and speak with a live person is an indicator that you are not working with a one-person service provider and that you'll be able to reach somebody when you're looking for support. The telephone support for website hosting services may range from basic to experienced, therefore the issues which can be resolved through a phone call differ based on the particular provider. Usually, these matters are more basic and include billing or first level tech issues because more complex problems often require a support ticket where both you and the sysadmins can follow the proceedings with a given situation. Nevertheless, the option to phone call your service provider will save you lots of time and efforts for the numerous small things which may eventually show up at the time you manage your hosting account.
Phone Support in Cloud Hosting
If you choose to acquire one of our Linux cloud hosting, you will be able to speak with our support crew via phone for 14 hrs a day. We will help you select the best plan for your web sites because we are aware that it's better to discuss these matters with a live person. If you already have an account, we are able to assist you with all sales/billing questions and general issues, even with some tech problems that do not require too much time or escalation to a system administrator as it'll be more appropriate to open a support ticket for time-consuming problems in order to have the communication in one place. We now have phone numbers in the US, Great Britain and Australia, so you can call the one you prefer and speak with our agents.
Phone Support in Semi-dedicated Hosting
We provide live telephone support 14 hours daily as part of the support services for each semi-dedicated server plan that we provide. Since some issues are more difficult and time-consuming, you'll need to open a support ticket if you come across such a problem, but for all billing, general or minor technical issues you can always phone us and we'll assist you without delay so as to save you the time you'll have to spend on opening a ticket. Even if you do not have an account yet, you will be able to find out if you can host your internet sites on our advanced cloud platform or you are able to get any other general info on our semi-dedicated services. We now have local numbers in the United States of America, the UK and Australia as well as a global number, so you're able to call the one that is closer to where you are.