The presence of the customer and tech support that a cloud hosting company provides will tell you a lot for the services that they provide as well. When you're allowed to use just e-mail messages and tickets, you have almost certainly found a reseller and not the web hosting provider. When this is the case, you'll probably have to wait for a couple of days in order to have an issue resolved as the reseller may not be checking their communication regularly or they may have to contact the true web hosting company for extra assistance. When the supplier can provide various means of communication with fast response time that are available at any time, they are most likely the top provider, not a reseller. Therefore you'll enjoy prompt assistance and high quality support since they will have direct access to the servers where your account will be created. Whatever the trouble - technical or sales, it's always much better to be able to contact your hosting company right away through your preferred method of communication.
24/7 Customer Support in Cloud Hosting
Our Linux cloud hosting feature 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our web hosting solutions well before you make an order or you're a current customer and you have a question or a difficulty, you'll be able to contact us at any time, including holidays and weekends. We have a number of channels to contact us - several phone lines around the world for your convenience as well as live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more technical matters or any matters which need more time to investigate and deal with. In contrast to a number of other website hosting providers, our trouble tickets feature a guaranteed max reply time of only one hour, thus regardless of what your issue is, it'll be resolved in a timely manner and you won't waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We know how important it is to get prompt assistance, especially if your web site is not functioning properly for whatever reason. All our Linux semi-dedicated hosting feature 24/7 customer and technical support, consequently if something comes up, you can use various methods to contact us - phone line with a couple of local numbers around the world, live chat, email messages and support tickets. The first two methods are for billing, pre-sales and basic matters, which means that if you don't have an account yet, for instance, you're able to find extra info regarding our solutions, or we will assist you with less complex tech matters. The other two options are for strictly technical troubles or everything which is more time-consuming as it's quicker to follow the correspondence between you and our tech support crew. The guaranteed max response time for them is only one hour, the regular one - 15-20 minutes, therefore you won't have to wait for a whole day in order to get support like you may have to do with other providers.
24/7 Customer Support in VPS Web Hosting
Every single virtual private server package that we provide comes with 24/7 customer and technical support, so in case you experience any trouble with the pre-installed software on your machine or you have any pre-sales or general questions, you are able to contact us at any time, even weekends and holidays. For your benefit, we offer different means of communication - phone support with a couple of local numbers worldwide, live chat, emails and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical problems as it will be much easier to track what's going on. The maximum warranted reply time for all the emails and tickets is one hour, however it hardly ever takes that long to get help. In case you acquire the Managed Services upgrade that we provide, our administrators can also help you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers Hosting
We know how important it is to have quick support in general, let alone if you run an entire server, that's why each and every dedicated server that we offer includes 24/7 support with 1-hour answer time warranty whatever the issue. This service is totally free for any type of issues with your server or the software that was installed from our admins through the setup, so you'll be able to contact us as many times as you wish, even during holidays. You can either open a trouble ticket from the billing area or you could send an email, and the actual reply time for both rarely surpasses 30 mins since we have administrators available round the clock. In case you want general information about our servers or you've got some billing question/issue, you may also call one of the local telephone numbers we have on three continents or you may take advantage of our live chat service and talk to an agent online. For third-party software support, we offer you a Managed Services upgrade, that you can include to your server plan through the billing Control Panel.