Tech Support Channels
A 1–Hour Support Ticket Response Guarantee
Each support request you submit to us will be responded to within maximum 60 min. If your ticket or e–mail calls for additional assistance from a system administrator, we’ll forward it and leave a comment to notify you that your matter is being worked on. If you take advantage of our Optional Managed Services package, all of the tasks included there will be carried out at a time that suits you.
An Exceptional Help Desk Service
Our technical support team will be at your disposal round–the–clock should you need help while working with the Web Control Panel or with any of the applications that we install for your convenience on the dedicated server. Furthermore if you need help handling all the regular admin tasks on your server, you can check out our Optional Managed Services package, that includes backup hard disk drive space, Operating System updates on a weekly basis, installation and problem troubleshooting services, server monitoring and restarting services, etc.
An Easy–to–Navigate Help Area
Every Linux dedicated hosting server is fitted out with our cost–free Web Control Panel, which features an elaborate knowledgebase and a collection of how–to video tutorials. Whenever you need help with the Web Control Panel, just click on the Help or Videos buttons located in the top right corner.