1 hour ticket response
Our team of technicians is dedicated to delivering swift answers to each of your inquiries. We’ll examine your helpdesk ticket the instant it is submitted and will reply with a solution to the problem within less than 60 minutes after the helpdesk ticket submission. As a matter of fact, our average ticket response time is 20 minutes.
A Top–Quality Customer Care Service
We have a team of web hosting support techs who are ready to respond to all your queries every time you require help. The vast majority of our client service staff representatives have several years of experience in the Linux cloud hosting world, which implies that you can constantly count on quick and exhaustive answers to your queries.
An Easy–to–Navigate Help Center Section
Built into the Web Control Panel is an intuitive Help Center section, which offers various information sources. You can search through a constantly updated knowledgebase featuring web hosting account management articles and website management articles, watch our instructional video tutorials or have a peek at our F.A.Q. database.