Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Reply Guarantee

  • Each ticket that you send to our tech help Dept will be answered within less than 1 hour. The standard requests shall be taken care of asap. Nonetheless, if the support question you have sent us requires assistance from a licensed technician, we are going to address the ticket to him and will let you know about the delay.

  • Top quality support service

  • Professional Client Support Service

  • We will be online for you 24/7 to provide advices and tech support and to aid you with any issue that you might encounter as you are supervising your virtual server. We can easily support you with all installed in advance software, such as your Operating System, server administration panel (in accordance with the VPS type) and the Web Control Panel designed entirely by us.

  • Intuitive help center

  • An Intuitive Help Section

  • Each part of the Web Control Panel that is provided totally free with your VPS gives an included articles base. One can find a group of detailed how to articles and a variety of step–by–step video guides that show all the standard site control responsibilities. You can access them by clicking on the Help or Video control keys in the top right side of each Control Panel section.