Q: Why do I have to transfer my web site? What does website migration consist of?
A: The web site migration service offered by Crystalaxis Technologies is totally free of charge and involves transferring all your web files, databases and emails from your present hosting provider to your brand new web hosting account with us. We will also modify all the settings required for your web sites to be fully operational on our innovative cloud hosting platform.Our technicians are completely capable of transferring any sort of site. With years of work experience behind their backs, they’re experts in the specificities of our hosting platform, our Control Panel as well as all other widely used Control Panels. For them, moving a custom web app with a lot of custom libraries is as easy as moving a simple WordPress weblog.
Q: Just how long will it take for my website to be moved over to your platform?
A: While we cannot give you a precise time window, since there are many factors, including the size of the web files and databases, the location of the present host’s server, the complexity of your site and the present workload of our Website Migration Department, etc., we’ll do our best to transfer your site within 48 hours, and in certain cases – within 24 hours (in case the website content is not very large).
Q: My privacy is important to me. What information do you need to have?
A: Yup. We will require the name of the site that you would like us to transfer. We will also need a way to access your current web hosting account so that we can get the files associated with your web site.
Q: I give you access to sensitive data. How can I be sure that you won’t abuse it?
Q: Will my web site be unavailable during the migration?
A: While we migrate your web site, it will be available both in your hosting account with us and in your account with your former hosting provider. After the migration is over, we’ll make certain that everything is working correctly and that the integrity of your web content is not compromised prior to informing you that the migration is completed. Then we’ll explain to you how to move the domain to your hosting account with us and how to modify your DNS records.
Q: Will my old hosting provider have to do anything?
A: Nah. Apart from your login details for the Control Panel, we will not require anything. We will never contact your web hosting provider. They will not know anything about the transfer either.
Q: Does it matter what platform my current hosting provider is using?
A: Yes. We support all conventional Linux–based web hosting platforms. We don’t support Windows–powered web hosting platforms, because we don’t offer Windows hosting services ourselves.We also do not support proprietary site creation and administration user interfaces like Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.